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EMPLOYEE
 TRAINING

TRAINING IS AN INVESTMENT
IN YOUR BUSINESS.


Fueled by a passion for people and inspired by decades of delivering world class experiences, we bring a practical approach to creating excellence through training.

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Hospitality Excellence

Develop your learning strategy for your team, including your employee onboarding, orientation, and virtual learning platform. We can help you take your information and turn into impactful live or online training modules.

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Skills Training

We specialize in live, in person training programs to help your organization drive success with customer experience, employee engagement, and leadership development. Our team will personalize a training session or workshop just for you.

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Leadership Development

In person workshops, inspirational breakout sessions, and executive coaching are our specialties. Our team of experienced trainers and coaches are ready to help your leaders grow their careers and improve them employee engagement + business results.

Book Tony To Train Your Team

We look forward to working with you!

Be The Brand Where the Best Want To Work

Book a custom training session for your business

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We have been there - we understand what it means to lead in a competitive marketplace
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  • We have decades of experience in aviation, travel, retail, healthcare, sports and event services, restaurants, contracted service, and human resources

  • He have led every level of organizations - from small teams of a dozen to Fortune 200 companies - and everything in between

  • The philosophies, tactics, and strategies we share have gotten results - double digit growth in customer satisfaction, safety, sales growth, and profitability

  • We bring all this to life in an engaging way that uses story telling to craft a compelling vision for success

Custom Programs

Our learning+ development sessions are fully customizable and personalized for your business

Hospitality Foundations

  • Learn the fundamentals of customer service

  • Understand the importance of empathy and anticipation to serving customers + guests

  • Develop ownership for quality and customer experience

  • Learn to solve problems and execute service recovery

  • Fully interactive and engaging sessions including role playing, discussion, and examples - choose from one hour, two hour, or half day lengths.

Ignite Your Leadership

  • Build and sustain results-driven, customer focused teams

  • Leverage training, communication, and recognition to drive operational performance + employee retention

  • Understand the power of leadership behaviors and setting a great example

  • Sustain a culture of quality through the 10 Leadership Essentials

  • Build your leadership plan during this engaging workshop. Choose from half day, full day, and multi-day sessions

Strategic Vision Workshop

  • Craft your vision for the future and the steps it takes to achieve

  • Build + implement the strategic plan for your business

  • Create the mission, vision, and values for your organization

  • Build a roadmap to operationalize the plan within your business.

  • These full or multi-day sessions are perfect to hone your vision, establish a plan, and plot a path forward to 
    implement

Patient Experience

  • Create experiences that promote healing and ensure repeatable, dependable experiences for patients, caregivers, families, customers, and visitors

  • Learn the steps of service to best care for customers in the healthcare space - specially crafted for this nuanced environment

  • Map and understand the experience ecosystem, including physicians, nurses, environmental services, front desk, foodservice, and valet to maximize patient outcomes

Traveler Experience

  • Understand the traveler journey and how all touchpoints fit together to create a world class experience

  • Craft an experience that builds loyalty while prioritizing ease and hospitality for guests

  • Learn the steps of customer service, specially crafted for hotels, airports, theme parks, resorts, airport lounges, and destinations

  • Learn empathy driven and anticipatory service to craft personalized experiences for guests

Student Experience

  • Create a welcoming campus environment focused on belonging and learning

  • Understand the student journey and how all services such as education, auxiliary services, dining, and student life come together to create a full end-to-end experience

  • Craft an experience for students steeped in hospitality that creates a competitive advantage in recruiting and student retention​

We Work with Businesses of All Sizes

OUR APPROACH HAS INDUSTRY WIDE APPEAL

Healthcare and Patient Experience

Restaurants, Retail, and Food Service

Aviation, Travel, and Hotels

Sports Arenas and Venues

Colleges, Universities, and Schools

LET'S TALK LIVE

606.356.7447

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