Your choice of 1 hour, 2 hour, or 4 hour team training.

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Your team will learn the following in this energetic and interactive service presentation.
 

• Learn the steps of great service using our GUEST Model

• The 7 Guest Commitments help keep your team focused on the Customer

• Correcting Guest issues using service recovery protects the experience

• Empathetic and situational service ensures authentic moments

• Making positive connections through words and body language will build loyalty

• Your team will learn why execution and performance matters to success

Your choice of 2 hour, 5 hour, or full day Leader training.

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We share real life experiences and strategies to help your leaders drive results.

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• Prioritizing the team experience

• Using selection to drive culture

• The importance of on-boarding and training

• Creating a sustainable model for service and guest experience

• Team engagement

• Performance management

• Moving from strategy to action

30 Minutes, 45 Minute or one hour keynote presentations.

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A blend of strategy, motivation, and common sense leadership drives these talks​

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TOPICS INCLUDE:

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• Creating a Customer for Life

• The Future of Customer Service

• Sustaining a Service Culture

• Just 10% More

• It's More Than a Brand, It's a Promise

• The Great Service Comeback

Your choice of 1 hour, 2 hour, or 5 hour training.

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We discuss the foundation of the patient experience for all parts of the organization.

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• Why patients are guests, too

• Learn the steps of great service using our GUEST Model Patients

• These 7 Guest Commitments help keep your team focused on the Customer

• Correcting Guest issues using service recovery

• Empathetic service and using all your senses to serve

• Why selection and training drive measurable outcomes

• How all caregivers fit together - physicians, nurses, food, transport, environmental services , admissions, and valet - to deliver healing experiences