Training | Ignite Your Service

EMPLOYEE
TRAINING

TRAINING IS AN INVESTMENT
IN YOUR BUSINESS.

Fueled by a passion for people and inspired by decades of delivering world class experiences, we bring a practical approach to creating excellence through training.

CREATE A PLAN FOR YOUR EXCEPTIONAL EXPERIENCE

LEARN MORE

Learning Strategy

Develop you learning strategy for your team, including your employee onboarding, orientation, and virtual learning platform. We can help you take your information and turn into impactful live or online training modules.

Skills Training

We specialize in live, in person training programs to help your organization drive success with customer experience, employee engagement, and leadership development. Our team will personalize a training session or workshop just for you.

Leadership Development

In person workshops, inspirational breakout sessions, and executive coaching are our specialties. Our team of experienced trainers and coaches are ready to help your leaders grow their careers and improve them employee engagement + business results.

BE THE BRAND WHERE THE
BEST WANT TO WORK

Book a custom training session for your business

Virtual Sessions

We have been there - We Understand What it Means to Lead in a Competitive Landscape

We have decades of experience in retail, healthcare, sports and event services, restaurants, contracted service, and human resources
He have led every level of organizations - from small teams of a dozen to Fortune 200 companies - and everything in between
The philosophies, tactics, and strategies we share have gotten results - double digit growth in customer satisfaction, safety, sales growth, and profitability
We bring all this to life in an engaging way that uses story telling to craft a compelling vision for success

DOWNLOAD FULL TRAINING BROCHURE

EMPLOYEE SKILLS Training

Your choice of 1 hour, 2 hour, or 4 hour team training.

Your team will learn the following in this energetic and interactive service presentation.

Learn the steps of great service using our GUEST Model
The 10 Hospitality Values help keep your team focused on the Customer
Correcting Guest issues using service recovery protects the experience
Empathetic and situational service ensures authentic moments
Making positive connections through words and body language will build loyalty
Your team will learn why execution and performance matters to success

leadership training

Your choice of 2 hour, 5 hour, or full day Leader training.

We share real life experiences and strategies to help your leaders drive results.

Prioritizing the team experience
Using selection to drive culture
The importance of on-boarding and training
Creating a sustainable model for service and guest experience
Team engagement
Performance management
Moving from strategy to action

Keynote speeches

30 Minutes, 45 Minute, or 60 Minute Keynote Presentations.

A blend of strategy, motivation, and common sense leadership drives these talks

TOPICS INCLUDE:

Creating a Customer for Life
The Future of Customer Service
Sustaining a Service Culture
Just 10% More
It's More Than a Brand, It's a Promise
The Great Service Comeback

Patient Experience

Your choice of 1 hour, 2 hour, or 5 hour training.

We discuss the foundation of the patient experience for all parts of the organization.

Why patients are guests, too
Learn the steps of great service using our GUEST Model Patients
These 7 Guest Commitments help keep your team focused on the Customer
Correcting Guest issues using service recovery
Empathetic service and using all your senses to serve
Why selection and training drive measurable outcomes
How all caregivers fit together - physicians, nurses, food, transport, environmental services , admissions, and valet - to deliver healing experiences

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Student Experience

Your choice of 1 hour, 2 hour, or 5 hour training.

We discuss the foundation of the student experience for all parts of the organization.

Creating a welcoming campus environment to foster belonging
Learn the steps of great service using our GUEST Model Patients
These 7 Guest Commitments help keep your team focused on the Customer
Correcting Guest issues using service recovery
Empathetic service and using all your senses to serve
Why selection and training drive measurable outcomes
Crafting an intentional student journey steeped in hospitality that encourages learning, development, and community.

Keynote Anchor

We Work with Large and Small Businesses

OUR APPROACH HAS INDUSTRY WIDE APPEAL

Healthcare and Patient Experience

Restaurants and Food Service

Retail and Grocery Stores

Sports Arenas and Venues

Colleges, Universities, and Schools

DOWNLOAD TRAINING BROCHURE

LET'S TALK LIVE

606.356.7447

CREATE A PLAN FOR YOUR EXCEPTIONAL EXPERIENCE

LEARN MORE

606-356-7447

EMPLOYEE
TRAINING

CREATE A PLAN FOR YOUR EXCEPTIONAL EXPERIENCE

Learning Strategy

Develop you learning strategy for your team, including your employee onboarding, orientation, and virtual learning platform. We can help you take your information and turn into impactful live or online training modules.

Skills Training

We specialize in live, in person training programs to help your organization drive success with customer experience, employee engagement, and leadership development. Our team will personalize a training session or workshop just for you.

Leadership Development

In person workshops, inspirational breakout sessions, and executive coaching are our specialties. Our team of experienced trainers and coaches are ready to help your leaders grow their careers and improve them employee engagement + business results.

Book Tony To Train Your Team