ON SITE TRAINING
Fueled by a passion for guests and inspired by decades of delivering world class experiences, we bring a practical approach to creating excellence
Our Philosophy of Service and Training
We have been there - We Understand What it Means to Lead in a Competitive Landscape
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We have decades of experience in retail, healthcare, sports and event services, restaurants, contracted service, and human resources
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He have led every level of organizations - from small teams of a dozen to Fortune 200 companies - and everything in between
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The philosophies, tactics, and strategies we share have gotten results - double digit growth in customer satisfaction, safety, sales growth, and profitability
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We bring all this to life in an engaging way that uses story telling to craft a compelling vision for success
Ignite Your Service Team Training
TEam Training
Your choice of 1 hour, 2 hour, or 4 hour team training.
Your team will learn the following in this energetic and interactive service presentation.
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Learn the steps of great service using our GUEST Model
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The 7 Guest Commitments help keep your team focused on the Customer
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Correcting Guest issues using service recovery protects the experience
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Empathetic and situational service ensures authentic moments
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Making positive connections through words and body language will build loyalty
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Your team will learn why execution and performance matters to success
Ignite Your service leadership Training
leadership training
Your choice of 2 hour, 5 hour, or full day Leader training.
We share real life experiences and strategies to help your leaders drive results.
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Prioritizing the team experience
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Using selection to drive culture
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The importance of on-boarding and training
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Creating a sustainable model for service and guest experience
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Team engagement
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Performance management
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Moving from strategy to action
Keynote speeches
30 Minutes, 45 Minute or one hour keynote presentations.
A blend of strategy, motivation, and common sense leadership drive this talk.
TOPICS INCLUDE:
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Creating a Customer for Life
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The Future of Customer Service
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Leading a Service Culture
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Why Service Matters
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Customer service and technology
Patient Experience
Your choice of 1 hour, 2 hour, or 5 hour training.
We discuss the foundation of the patient experience for all parts of the organization.
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Why patients are guests, too
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Learn the steps of great service using our GUEST Model Patients
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These 7 Guest Commitments help keep your team focused on the Customer
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Correcting Guest issues using service recovery
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Empathetic service and using all your senses to serve
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Why selection and training drive measurable outcomes
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How all caregivers fit together - physicians, nurses, food, transport, environmental services , admissions, and valet - to deliver healing experiences
We Work with Large and Small Businesses
OUR APPROACH HAS INDUSTRY WIDE APPEAL
Healthcare and Patient Experience
Restaurants and Food Service
Retail and Grocery Stores
