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ON SITE TRAINING

Fueled by a passion for guests and inspired by decades of delivering world class experiences, we bring a practical approach to creating excellence

Our Philosophy of Service and Training

We have been there - We Understand What it Means to Lead in a Competitive Landscape

  • We have decades of experience in retail, healthcare, sports and event services, restaurants, contracted service, and human resources

  • He have led every level of organizations - from small teams of a dozen to Fortune 200 companies - and everything in between

  • The philosophies, tactics, and strategies we share have gotten results - double digit growth in customer satisfaction, safety, sales growth, and profitability

  • We bring all this to life in an engaging way that uses story telling to craft a compelling vision for success

Ignite Your Service Team Training

TEam Training

Your choice of 1 hour, 2 hour, or 4 hour team training.

Your team will learn the following in this energetic and interactive service presentation.
 

  • Learn the steps of great service using our GUEST Model

  • The 7 Guest Commitments help keep your team focused on the Customer

  • Correcting Guest issues using service recovery protects the experience

  • Empathetic and situational service ensures authentic moments

  • Making positive connections through words and body language will build loyalty

  • Your team will learn why execution and performance matters to success

Ignite Your service leadership Training

leadership training

Your choice of 2 hour, 5 hour, or full day Leader training.

We share real life experiences and strategies to help your leaders drive results.

  • Prioritizing the team experience

  • Using selection to drive culture

  • The importance of on-boarding and training

  • Creating a sustainable model for service and guest experience

  • Team engagement

  • Performance management

  • Moving from strategy to action

 

keynote speeches 

Keynote speeches

30 Minutes, 45 Minute or one hour keynote presentations.

A blend of strategy, motivation, and common sense leadership drive this talk.

TOPICS INCLUDE:

  • Creating a Customer for Life

  • The Future of Customer Service

  • Leading a Service Culture

  • Why Service Matters

  • Customer service and technology

 

Patient

Experience

Patient Experience

Your choice of 1 hour, 2 hour, or 5 hour training.

We discuss the foundation of the patient experience for all parts of the organization.

  • Why patients are guests, too

  • Learn the steps of great service using our GUEST Model Patients

  • These 7 Guest Commitments help keep your team focused on the Customer

  • Correcting Guest issues using service recovery

  • Empathetic service and using all your senses to serve

  • Why selection and training drive measurable outcomes

  • How all caregivers fit together - physicians, nurses, food, transport, environmental services , admissions, and valet - to deliver healing experiences

We Work with Large and Small Businesses

OUR APPROACH HAS INDUSTRY WIDE APPEAL

Healthcare and Patient Experience

Restaurants and Food Service

Retail and Grocery Stores

Sports Arenas and Venues

LET'S TALK LIVE

606.356.7447