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Virtual Customer Experience Training
Tony Currently Offers a Wide Variety of Virtual Training and Conversations
That's truly what these are. Personalized conversations
that happen to take place over technology.
It's harder than ever to get people together physically,
but that doesn't mean training has to stop.
Invest today in a virtual session from Tony.
He understands what it takes to deliver impactful
training for your team via technology
Live Online Presentations
Tony has a reputation of energizing, motivating, impactful presentations. These are delivered via technology
Employee service skills training
Leadership development sessions
We look at your brand through the lens of your customer and create actionable steps and timelines to connect your vision to the daily behaviors and tactics it takes to deliver excellence in your marketplace.
Online Training + Certifications
These pre-recorded training sessions are great to build your team's skills. They can work at their own pace and receive a certificate of completion.
The Six Canons of Customer Service
Your Brand, Your Promise
The Great Service Comeback
Ask Tony Sessions
This reverse Q + A is great as you begin to assess your brand and the next steps in your journey. Tony will deliver a 10 minute micro presentation on any of the topics below and your team can ask Tony specific questions about opportunities they may be experiencing.
Branding and Vision
Customer Journey Mapping
You may have heard of webinars - these are just as informative, but not nearly as boring.
Creative Action Planning Sessions
These sessions are designed to harness creative tension and make everyone just a little uncomfortable. Tony will facilitate a topic of your choosing to help you identify potential opportunities and action plan for results. Follow up sessions will occur 30, 60, and 90 days following the session to help keep your team on track.
The Steps of Amazing Customer Service
Creating Your Customer Vision
Connecting Brand to Service
Hospitality in the Coronavirus Marketplace
The Future of the Workplace
Your Company Voice
ABOUT TONY JOHNSON
Tony believes in the power of people.
People lead, serve, and nurture relationships - and that is the foundation of success.
He has been in hospitality and service ever since his first job at the age of 15 and has led teams of 500 and organizations of thousands to grow and thrive in our ever changing economy.
But his favorite thing is when others find success, which is why he wants to help you grow.
Tony is an award-winning speaker and coach on customer service, business growth, and leadership. He is the author of three books and countless articles sharing strategies, tactics, and behaviors that can help businesses grow their business in a sustainable way.
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