FOCUS ON MOTIVATING YOUR PEOPLE TO DELIVER RESULTS
Your team learns best when they are engaged through storytelling and learn how their actions impact others. When they are inspired and motivated they will become champions for your customers and your brand.
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Our Philosophy of Service and Training
EVERY EVENT IS CUSTOMIZED FOR YOUR BUSINESS AND YOUR TEAM
So many speakers use cookie-cutter solutions and canned presentations. You can see those on YouTube. Every talk Tony gives is personalized for your organization.
Your culture, vernacular, and values are embedded in every part of the talk
Tony meets with you prior to your event and takes the time to get to know you and your organization
Your team will be given actionable take-a-ways that will drive lasting results
Tony engages through entertaining story-telling to craft a compelling vision for success
it's time for a comeback
It's time to get off your heals and win in this new economy.
Learn to navigate change and drive your business as the marketplace continues to evolve. This session focuses on Comeback Framework: Safety, Hospitality, Quality, and Simplicity.
it's more than a brand, it's a promise
Your brand is more than a logo and a vision statement.
You make a promise to your customers each time you serve them, and they are relying on you to deliver. Every service moment defines their experience and your brand.
the six canons of customer service
Customer loyalty is driven by passion and reliability.
The Six Canons of Customer Service are your blueprint to deliver amazing customer and employee experiences.
Leadership is much more than title and position.
Your team and your customers are counting on you to deliver. Learn the 5 leadership imperatives that will make you successful during challenging times and help you build a culture of accountability.
Maximize your efforts and build a culture of customer experience excellence.
Growing your business during times of challenge takes a blend of empathy, communication, and focus. Learn to deepen relationships and retain key business.
We Work with Large and Small Businesses
OUR APPROACH HAS INDUSTRY WIDE APPEAL
Healthcare and Patient Experience
Restaurants and Food Service
Retail and Grocery Stores
Sports Arenas and Venues
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