INSPIRING

KEYNOTES

FOCUS ON MOTIVATING YOUR PEOPLE TO DELIVER RESULTS


Your team learns best when they are engaged through storytelling and learn how their actions impact others.  When they are inspired and motivated they will become champions for your customers and your brand.

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Our Philosophy of Service and Training

EVERY EVENT IS CUSTOMIZED FOR YOUR BUSINESS AND YOUR TEAM

So many speakers use cookie-cutter solutions and canned presentations.  You can see those on YouTube.  Every talk Tony gives is personalized for your organization.

  • Your culture, vernacular, and values are embedded in every part of the talk

  • Tony meets with you prior to your event and takes the time to get to know you and your organization

  • Your team will be given actionable take-a-ways that will drive lasting results

  • Tony engages through entertaining story-telling to craft a compelling vision for success

it's time for a comeback

It's time to get off your heals and win in this new economy.  

Learn to navigate change and drive your business as the marketplace continues to evolve.  This session focuses on  Comeback Framework:  Safety, Hospitality, Quality, and Simplicity.

it's more than a brand, it's a promise

Your brand is more than a logo and a vision statement.

You make a promise to your customers each time you serve them, and they are relying on you to deliver.  Every service moment defines their experience and your brand.

the six canons of customer service

Customer loyalty is driven by passion and reliability. 

 

The Six Canons of Customer Service are your blueprint to deliver amazing customer and employee experiences.

lead
like you 

mean

it

Leadership is much more than title and position.

 

Your team and your customers are counting on you to deliver.  Learn the 5 leadership imperatives that will make you successful during challenging times and help you build a culture of accountability.

just

10%

more

Maximize your efforts and build a culture of customer experience excellence.

 

Growing your business during times of challenge takes a blend of empathy, communication, and focus.  Learn to deepen relationships and retain key business.

We Work with Large and Small Businesses

OUR APPROACH HAS INDUSTRY WIDE APPEAL

Healthcare and Patient Experience

Restaurants and Food Service

Retail and Grocery Stores

Sports Arenas and Venues

LET'S TALK LIVE

606.356.7447