About

At the Tony Johnson Group, we want to help you IGNITE YOUR SERVICE!

For a decade we have helped organizations build culture, drive employee experience, and delight Guests. It's about more than just being nice - it's about the intersection of courtesy and quality.

Entrepreneurs | Small Business | Large Business

We work with large, publicly traded companies to develop global strategies.

We help small businesses who need training for their teams.

We partner with entrepreneurs to understand their customer journey

Tony Johnson

Founder and Principal

I've been leading teams of thousands for decades. I have looked in the eyes of clients who were unhappy, employees who were disengaged, and guests who were actively leaving businesses.

Leading and serving are the most challenging and rewarding parts of being in business. And I have taken the journey from lagging to leading - improving customer loyalty, team satisfaction, and client engagement along the way.

Everything I teach and share comes from 20 years of running businesses - from retail to restaurants and everything in between. I have supported Fortune 200 companies and small businesses alike in Sports and Leisure, food service, retail, healthcare, and convention centers.

What Sets Us Apart

Real World Experience

Unlike many other training organizations, we have led teams, produced results, and delighted guests for decades

Rich Storytelling

We bring concepts to life through storytelling and case studies, not boring presentations. We share exactly what we did to get results

Follow Up

We stay connected following our time together. We measure results, discuss issues, and establish a champion in your location.

Angela Pannuti
Healthcare Provider

Working in healthcare requires a sincere focus on the patients in addition to quality medical care. Tony's message can benefit every business, including the competitive and heavily scrutinized medical profession. His principles remind us that the customers matter the most.

Shaun Slade,
Owner, Lakeland Aircraft

Tony Johnson is a brilliant speaker and a customer service guru! The tools he has to set benchmarks for everyday customer service helped me establish a successful action plan for my customers.

What They Are Saying

Geno Svec

Regional Manager, Restaurants and Retail

When I brought Tony in to talk to my team, I was amazing by his customer focus and passion to delight guests. When we applied his customer service techniques we were able to really amp up and improve our customer service.

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Chase Jordan
Chief Experience Officer, Healthcare

Tony goes well beyond theory - he teaches the HOW behind the what of powerful customer service in today's economy. By using his techniques and strategies, we have seen measurable improvement in our customer satisfaction scores and improved patient outcomes. Tony's programs are a must-have if you want to compete in today's marketplace