Founder and Principal
I've been leading teams of thousands for decades. I have looked in the eyes of clients who were unhappy, employees who were disengaged, and guests who were actively leaving businesses.
Leading and serving are the most challenging and rewarding parts of being in business. And I have taken the journey from lagging to leading - improving customer loyalty, team satisfaction, and client engagement along the way.
Everything I teach and share comes from 20 years of running businesses - from retail to restaurants and everything in between. I have supported Fortune 200 companies and small businesses alike in Sports and Leisure, food service, retail, healthcare, and convention centers.
Chief Operating Officer
For a decade I've led people and supported those who lead people. I am a working HR Business partner who want to help you succeed with your team engagement.
I also marshal the resources of the organization to ensure that Tony is always where he needs to be. That, ladies and gentlemen, is a full time job in itself.
I don't believe in philosophical nonsense. I believe in people and their power to move businesses in dramatic and surprising ways.
Teams that are well cared for deliver better service and quality. Period.
At the Tony Johnson Group, we want to help you IGNITE YOUR SERVICE!
For a decade we have helped organizations build culture, drive employee experience, and delight Guests. It's about more than just being nice - it's about the intersection of courtesy and quality.
Entrepreneurs | Small Business | Large Business
We work with large, publicly traded companies to develop global strategies.
We help small businesses who need training for their teams.
We partner with entrepreneurs to understand their customer journey
What Sets Us Apart
Real World Experience
Unlike many other training organizations, we have led teams, produced results, and delighted guests for decades
We bring concepts to life through storytelling and case studies, not boring presentations. We share exactly what we did to get results
We stay connected following our time together. We measure results, discuss issues, and establish a champion in your location.
Working in healthcare requires a sincere focus on the patients in addition to quality medical care. Tony's message can benefit every business, including the competitive and heavily scrutinized medical profession. His principles remind us that the customers matter the most.
Owner, Lakeland Aircraft
Tony Johnson is a brilliant speaker and a customer service guru! The tools he has to set benchmarks for everyday customer service helped me establish a successful action plan for my customers.
What They Are Saying
Regional Manager, Restaurants and Retail
When I brought Tony in to talk to my team, I was amazing by his customer focus and passion to delight guests. When we applied his customer service techniques we were able to really amp up and improve our customer service.
Chief Experience Officer, Healthcare
Tony goes well beyond theory - he teaches the HOW behind the what of powerful customer service in today's economy. By using his techniques and strategies, we have seen measurable improvement in our customer satisfaction scores and improved patient outcomes. Tony's programs are a must-have if you want to compete in today's marketplace