606-356-7447
Tony Johnson, Business Leader and CX Expert
Tony Johnson is an international speaker, author, and consultant on the topics of customer experience, employee engagement, leadership development, and team motivation.
Tony is is the owner and CEO of Ignite Your Service Training and Consulting, an Advisory Council Member at 4xi Global Consulting and Solutions, and an Advisory Board Volunteer with the Florida Small Business Development Centers. He is a member of the leadership team for the Customer Experience Professional's Association (CXPA) Florida and a professional member of The National Speaker's Association.
Before starting his own business, Tony was a 20 year leader in food, beverage, hospitality, and hotels, where he led teams of thousands and created processes to create profitable business operations. He was most recently the Customer Experience Officer (CXO) for Aramark, a global food and facilities business with sales of more than $16 billion annually.
Tony is available for the following media inquiries:
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Television interviews
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Podcast interviews
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Guest blogs
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Newspaper interviews
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Newspaper op eds
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Inclusion in thought leadership lists
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Participation in "best of" features
Tony in Action:
TAMPA BUSINESS OBSERVER
Power to the people: Businesses must reckon with new workforce realities
FOX 13 TAMPA BAY
Lakeland dads carry on tradition of entertaining parents
PRESS 1 FOR NICK PODCAST
The Great Resignation: When did it start and why is it happening?
RecogNATION PODCAST:
An Employee Engagement Podcast: Don’t patronize employees with pizza parties
SARASOTA HERALD TRIBUNE
To keep employees, companies must heed pandemic lessons
BUILD YOUR SUCCESS PODCAST
Clarity in Leadership and Customer Service
TONY'S AWARD WINNING PODCAST: CUSTOMER SERVICE ACADEMY
Tony is available to contribute on the following topics
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Customer Experience (CX) as a catalyst for growth
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Retaining Employees
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Quiet Quitting
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Consumer and customer loyalty + confidence
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How companies can deliver superior customer service
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How to recruit and retain the best talent
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How to engage employees with inspiring team experiences
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How to manage performance and deliver executional excellence
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Hospitality and leisure
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Business strategy
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Entrepreneurship
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Starting your own business
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How companies can create brands that customers love
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Current trends in customer service
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Leadership and its impact on service and employee engagement
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How to create a culture of service
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Simple, daily customer service tactics that drive results
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Customer service strategies that drive organizational culture
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The Six Canons of Customer Service - the foundational elements of Tony's book RECIPE FOR SERVICE
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Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team. This is based on Tony's latest book TOGETHER WE SERVE.
To book Tony for an interview or guest blog, please inquire below or call 606.356.7447
