Our New Normal

In this week's featured video I discuss our new service (CX) normal.  How will you communicate, remain relevant, and adapt to the changing service economy?

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Great Pre-Shift Meetings Part 1

Great Pre-Shift Meetings Part 2

Service Recovery

The Steps of Customer Service

Will You Be a Game Changer?

Stop Wasting Customer Feedback

Lead Better, Serve Better

Upping Your Service Game

3 Tips to Build a Service Culture

Live from Sarasota Ritz Carleton

Go Fast to Go Slow

Making a Difference

Guest Focus

Walk Your Business

Training Your Team to Serve

Customer Service Week

Practice Fantastic Body Language

Protecting Your Brand