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Steps of Service

In this week's featured video I discuss the steps of service:  Think GUEST.  Greet, Understand, Evaluate, Seek Out, and Thank.  Discuss with your team this week.

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Upping Your Service Game

Go Fast to Go Slow

Live from Sarasota Ritz Carleton

Making a Difference

Guest Focus

Walk Your Business

Training Your Team to Serve

Customer Service Week

Practice Fantastic Body Language

Protecting Your Brand