I do love retrospection.
I do love the idea of creating experiences.
And I have loved this past year of speaking, consulting, and coaching so many amazing organizations across the service universe.
I am particularly proud of my partnership with Simon Elliot and Barbara Boden at 4xi Global Consulting and Solutions. Be sure you check out all of their capabilities at https://www.4xiconsulting.com/.
The pursuit of growth is on everyone's mind, which is why Simon Elliot should be on everyone's speed dial. He is one of the savviest growth and innovation professionals out there and personally someone who has taught me so much over the years.
Barbara Boden is the person to reach to when it comes to physical spaces and employee amenities. Her point of view on creating strategy and flawless execution is unique and vital to our evolving marketplace.
My passion lies in helping organizations discover the power of people - and the lenses of customer experience, employee experience, and leadership are how I focus my efforts.
I am proud to be the founder of Ignite Your Service as well as as the Chief Experience Officer for 4xi. I am so fortunate to have this partnership and believe that we are truly Better Together.
You often see our logos featured together and that very tagline underneath - and it gives me a sense of pride and belonging whenever I see it.
But that said, I wanted to share some of my favorite blogs, videos, and podcasts from this past year. I'm limiting it to my top 10, as my fellow Ball State University Alum David Letterman used to do.
#10 Podcast: What Halloween Horror Nights Taught Me About Customer Price and Value Proposition
#09 Vide0: The Story of CX and Santa
#08 Podcast: Tech and Innovation That Solves Problems
#07 Video: Building a Hospitality Culture
#06 Blog: Coaching Your Team to Deliver Consistently Great Experiences
#05 Blog: Focus on People and Don't Let Up
#04 Podcast: 5 Customer + Employee Experience Guidelines
#03 Video: Stop Saying Quiet Quitting
#02 Blog: Stop Making Everything So Difficult
and in a tie for first place. . .
#01 Podcast: 10 Customer Experience Rules For Business Success
#01 Podcast: Turning Spaces Into Places Where People Want to Be With Simon Elliot
Wishing you the very best as this year comes to a close and you embrace the boundless possibilities of 2023.
This is your year to be the brand that customers love and where the best talent wants to work.
Tony Johnson, CCXP Customer + Employee Experience | Speaker | Author | Trainer | Consultant 606.356.7447 FREE RESOURCES AND TRAINING TOOLS WEB - TWITTER - FACEBOOK - YOUTUBE - INSTAGRAM - LINKEDIN - PODCAST - CALENDAR Improve Your Customer Service with my Book: TOGETHER WE SERVE: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team. Click to Purchase on Amazon.com
Tony is an award winning speaker and author on the topics of sales growth, customer experience, and leadership. Tony speaks to thousands annually and has been featured on ABC News and Fox News. He is available for business planning, motivational keynotes, leadership workshops, and employee service skills training.
Tony is the founder of Ignite Your Service and the Chief Experience Officer for 4xi Global Consulting.