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The Six Canons of Great Service – Part IV: Treat Your Customer as a Cherished Friend
The Six Canons of Great Service – Part III: Practice Fantastic Body Language
The Six Canons of Great Service – Part II: Smile and Welcome Your Customers Warmly
The Six Canons of Great Service
For Great Service, Start with Great Team Huddles
How Safe is Your Business? Your Customers know.
So You’ve Got Your Corporate Training Program. Now What?!?
Want to Drive Great Service? Then Own Your Dirt!
The Reflective Nature of the Team
The Importance of Training