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Tony Johnson

Customer Experience Leader

  • Certified Customer Experience Professional

  • National Speaker's Association

  • Customer Experience Officer

  • Author

  • International Keynote Speaker

  • Tony Johnson is a subject matter expert and thought leader in the areas  of Customer Experience, Consumer Satisfaction, and Team Engagement

  • Tony Johnson has been serving guests, leading teams, and driving sustainable results in retail and restaurants for 20 years

  • He has been a regular guest on ABC News

  • He authors a widely read weekly blog

  • He speaks to nearly 5000 front line employees and leaders every year in retail, restaurants, healthcare, sports and leisure, and higher education

  • He help organizations improve customer experience and team engagement

  • He has a robust social media footprint across Facebook, Twitter, Instagram, Snap Chat, and Linked In

  • He shares weekly videos on customer experience, leadership, and performance management

  • He is the author or 3 books

    • WHERE TO START:  ​Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

    • WHERE TO START:  When You Need to Improve Your Customer Service

    • RECIPE FOR SERVICE:  How to Inspire and Deliver Great Customer Service

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