Ignite Your Service_Logo_CMYK-01.jpg

Understanding your customers 
will grow your sales

THIS EASY TO USE WORKSHEET WILL HELP YOU UNDERSTAND YOUR CUSTOMERS AND SOLVE THEIR PROBLEMS

Understand customers to solve their problems

Make it easy for your customers to buy from you

Keep your customers from even looking at your competition

It costs 5x more to replace a customer than to retain them

Happy customers spend up to 17% more

Loyal customers will recommend you to their friends and colleagues

Depositphotos_235729546_xl-2015.jpg
All I can say is Wow! Tony emphasized the importance of the internal customers as well and showed how we need to pay attention to the front line and be aware of their responsibilities and how we can help them too.
-Kelly Moreno
Depositphotos_235729546_xl-2015.jpg
Tony has developed an approach to teaching and modeling behaviors that have immediate impact.  His passion and expertise in the Hospitality Industry are second to none. The proof points are always in the results.
-David Leicht
Depositphotos_235729546_xl-2015.jpg
Passion is the phrase that comes to mind when I think about Tony.  I was impressed with Tony’s ability to create a tailored presentation for multi department attendees. And, of course, his ability to get the crowd engaged thru his wit and charm.
-Emily Hans