It costs 5x more to replace a customer than to retain them​

Happy customers spend up to 17% more

​Loyal customers will recommend you to their friends and colleagues

All I can say is Wow! Tony emphasized the importance of the internal customers as well and showed how we need to pay attention to the front line and be aware of their responsibilities and how we can help them too.

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-Kelly Moreno

Tony has developed an approach to teaching and modeling behaviors that have immediate impact.  His passion and expertise in the Hospitality Industry are second to none. The proof points are always in the results.

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-David Leicht

Passion is the phrase that comes to mind when I think about Tony.  I was impressed with Tony’s ability to create a tailored presentation for multi department attendees. And, of course, his ability to get the crowd engaged thru his wit and charm.

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-Emily Hans