606-356-7447
TIME FOR A COMEBACK
Winning Strategies + Tactics
Call to receive your free customer service and brand review ($250 value)
HOW WE GROW YOUR SALES
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CUSTOM COACHING AND CONSULTING: We can help your business identify process and training improvements that will help you improve sales, service, productivity, and bottom line.
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CUSTOMER SERVICE CHECKUP: We look at your business from the point of view of your customers and help you build processes and training to improve the customer experience
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EMPLOYEE SERVICE SKILLS TRAINING: We provide customer service training that gives you the steps of service, organizational commitments, and service recovery frameworks to delight your customers
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LEADERSHIP WORKSHOP: We equip your managers and supervisors with the tools to become true leaders. During this workshop we cover employee selection, team training, team engagement, and service culture
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BRANDING SUPPORT: We can help your product, service, or compnay become a true brand. We look at your industry and business goals and translate that into employee training, processes, and social media strategy
Post-Corona Comeback Framework
What will service and expectations look like post-coronavirus? We can help you understand the new rules, standards, and guidelines - along with your customer's evolving expectations.
Call for hourly rates and packages: 606-356-7447
SAFETY
EMBEDDING SAFETY INTO EVERY ASPECT OF YOUR BUSINESS AND CULTURE
Sanitation
Cleanliness
Physical Safety + Security
Food Safety
Social Distancing
HOSPITALITY
A CARING APPROACH THAT ALIGNS BEHAVIORS WITH TRAINING AND BUSINESS RESULTS
Steps of Customer Service
Shared Commitments
Service Recovery
Empathy
Ownership
QUALITY
CONSISTENCY AND VALUE THAT INSPIRES TRUST IN YOUR CUSTOMERS
Streamlined Processes
Retail Design
Employee Skills Training
Social Media Branding
Menu Planning
SIMPLICITY
DELIVERING AN EFFORTLESS EXPERIENCE THAT IS ALWAYS TIMELY AND EFFICIENT
Speed of Service
Retail Set Up
Process Improvement
Employee Training
Seating Guidelines
We Work With Any Size Business
OUR APPROACH HAS INDUSTRY WIDE APPEAL
Healthcare and Patient Experience
Restaurants and Food Service
Retail and Grocery Stores
Sports Arenas and Venues