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HOW DOES GREAT SERVICE GROW SALES?

  • Happy customers spend 17% more per transaction

  • It is 5X cheaper to retain customers than attract new ones

  • Satisfied customers are 38% more likely recommend you to others 

 Why Do You Need This Check List? 

I developed this worksheet to build process and grow sales.  

 

After implementing it at hundreds of locations it never fails to deliver.  

Great Customer Experience leads to sales growth and this tool will help you:

  • Evaluate and benchmark your current customer service levels
     

  • Identify opportunities for improvement
     

  • Determine resources needed to take action
     

  • Hold your team accountable for sustainable change
     

  • Focus your time and effort for the greatest impact 

Tony goes well beyond theory - he teaches the HOW behind the what of powerful customer service in today's economy.  By using his techniques and strategies, we have seen measurable improvement in our customer
satisfaction scores and outcomes.

-Chase Toussaint, Chief Experience Officer, Retail and Hospitality