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HOW DOES GREAT SERVICE GROW SALES?
Happy customers spend 17% more per transaction
It is 5X cheaper to retain customers than attract new ones
Satisfied customers are 38% more likely recommend you to others
Why Do You Need This Check List?
I developed this worksheet to build process and grow sales.
After implementing it at hundreds of locations it never fails to deliver.
Great Customer Experience leads to sales growth and this tool will help you:
Evaluate and benchmark your current customer service levels
Identify opportunities for improvement
Determine resources needed to take action
Hold your team accountable for sustainable change
Focus your time and effort for the greatest impact
Tony goes well beyond theory - he teaches the HOW behind the what of powerful customer service in today's economy. By using his techniques and strategies, we have seen measurable improvement in our customer
satisfaction scores and outcomes.
-Chase Toussaint, Chief Experience Officer, Retail and Hospitality