Thanks for stopping by.

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I have spent decades serving guests and leading teams - and I've also made a career out of growing customer experience strategies, training, and tactics from NOTHING.

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I want to share it all with you.  There is a lot of noise out there when it comes to service and leadership - let's cut right to the last page.

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I'm going to tell you how I have improved customer service within organizations large and small - and this is not theory. 

 

I share what I did, how I did it, and why it worked.

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Great customer experiences are about a blend of strategy and tactics. . .you must have a foundation of excellence then get out there and execute at a high level.

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Here's what you'll get in my new book:

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• My proprietary SUCCESS FRAMEWORK: Team Success, Leadership Success, Executional Success, and Service Success.  We will dig into all four principles.
   

• A simple approach to training your team to serve guests in a meaningful way
   

• An approach to service than emphasizes less talk and way more action through straightforward moves that drive success
   

• How to attract a team with a passion for people and service
   

• The leadership secrets to engaging your team through empowerment and training
   

• Creating fiercely loyal fans of your brand (both internal and external)
   

• Moving beyond just service to create a culture of empathy and customer care
   

• Improving your execution and quality - which leads to an enhanced perception of your brand and your reputation
   

• Using the feedback you receive from your customers to refine your service and products
   

• A focus on people that will set you apart from your competition
   

• And so much more

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THIS ISN'T JUST THEORETICAL NONSENSE. 

THIS IS ABOUT CREATING AMAZING CUSTOMER
EXPERIENCES THAT DRIVE LOYALTY AND SALES

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INVEST IN YOUR CUSTOMERS, YOUR TEAM, AND YOURSELF.

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ORDER MY BOOK TODAY!

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