Customer services doesn’t have to be complicated.
I have worked with many organizations over the years, and one thing I have noticed is that struggling businesses tend to over complicate things. Whether it is their brand proposition, their hiring process, or how they serve their Guests, often the most successful businesses keep it simple.
That doesn’t necessarily mean easy, but the first step to executing upon any mission is to understand it and communicate it thoroughly. And let’s face it, a simple message is much easier to execute upon than one with 873 steps.
So what does this have to do with anything? Well, it’s simple – keep things straightforward when it comes to Customer service and you’ll find that your team will thrive.
Here are 10 quick moves to deliver the best possible Customer service.
Thank folks for their business
Greet Customers quickly when they arrive in your area
Keep an eye out for Guests who need assistance
Open doors for Customers
Use suggestive selling to be sure that Customers have what they need
Keep your business clean
Introduce yourself to Guests and be sure to wear a name badge
Make sure to use great body language. No slouching; no leaning; no arm crossing; no cell phones
Exude a positive and friendly attitude
The reason that simplicity rules when it comes to Customer service is simple: It makes it easy to keep the focus on what matters most.
When you keep your vision of Customer service simple – and focused on delighting Guests at every turn – it is easier to get everyone pulling the rope in the same direction. And we all must pull in the direction of treating Guests as cherished friends.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
ENROLL IN CUSTOMER SERVICE ACADEMY TODAY! http://thetonyjohnson.com/csa-details/
Check out my book: RECIPE FOR SERVICE Now Available on Amazon.com http://www.amazon.com/Recipe-Service-Inspire-Deliver-Customer/dp/0986391204
#tonyjohnson #success #customerservicetop10 #customerserviceblog #business #toledocustomerservice #humanresources #orlandocustomerservice #recipeforservice #customerservice #HR #customerservicearticle #customerservicetraining #freecustomerservicetrainingtools #leadership