Guest experience doesn't develop in a vacuum.

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At our two annual Customer Experience Summits we will explore the future of customer service, discuss engaging your team through compelling experiences, and allow you to discuss with your peers from various industries in a learning laboratory guaranteed to inspire and energize you.

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LEARN THE FOLLOWING IN THIS FULL DAY SESSION (9 AM - 5 PM)

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• Discover the secrets we have used to fuel double digit growth in guest loyalty scores and retention
   

• The process to implement selection and care to build a culture of customer service excellence
   

• How to train your team in the fundamentals of service and the importance of customer experience 
   

• Explore best-in-class hospitality examples in the area
   

• Craft a plan of action for your organization to implement within 45 days of summit
   

• Participate in open discussion with your peers to solve your most pressing issues